Customer Comments Lead To Technology

Securus Technologies offers a wide variety of services and features to their customers including an opportunity to be active in their features integrated to their network. Do you currently pay huge fees with your current provider? Are your surcharges outrageous? The Securus Technologies network gives their patrons a stabilized provider who are the recent recipients of the prestigious Stevie Award for a high level of customer service excellence. Their current technology is being referred to others because of their interactive onside feedback forum. Join the thousands of partners each year who envisioned savings and received them with Securus.


Securus Technologies Services


remote visitation feature

– multiple device compability

– online photo options

inmate email

– 24 hour customer service

email stamps

– inmate voicemail options



Their most popular feature is their remote visitation. This online feature allows you to visit conveniently from anywhere you choose on multiple devices. There have been over a million downloads of the Securus Technologies application. Get a clear video with premium sound features you control. You must be over 18, have the users state issued id, be included on their visitors list, and pay a small fee to visit online.


The Video Services of Securus Technologies

With all of the advancements being made in technology, it has gotten to the point where communication devices can send and receive video. Therefore, people can engage in video calling and other features. There is no reason to not take part in this type of calling. Even Securus Technologies is making it so that inmates in jail and prison are able to enjoy video visitation from their families. The good news is that there are ways for people to get involved in the features getting in contact with family. One good thing about the video services at Securus Technology is that like phone services, there are plenty of video options.


Among the options that Securus allows families of the inmate to take part in is the Anytime visit feature. This feature is great because it allows people to visit from the comfort of their homes or anywhere they are. For one thing, they are able to enjoy the company of the inmate no matter what time it is. Another advantage is that they do not have to worry about whether they are outside the visiting times. Then there is of course the ability to avoid lines. There are plenty of other advantages to the video services of Securus Technologies.


For those that are interested in getting video service, the site allows people to sign up for an account. Of course all that is needed is for one to provide his name and contact information. Afterwards, he has to provide his payment information so that he can enjoy the service. He also has the choice of the type of service he wants so that he can enjoy keeping in contact with the inmate while he is in other places. With video communication services, the connections that are maintained can be better than ever.


Uncovering Jail Secrets Using the Securus Technologies System

Working in a very crowded prison is a very dangerous job for me and all my fellow corrections officers. In recent weeks we noticed that inmates were getting their hands on more contraband than they had in years. We decided to step p our efforts in a number of areas to try and curb the problem.


The visitor center is the most vulnerable because here is where the inmates get to interact with people on the outside, and if persuaded, will bring things into the prison for those inmates. My team has to check each visitor with a physical search, run them through a metal detector, and even an x-ray machine. These inmates have come up with very creative ways for those visitors to get them what they need.


Even with the threat of the visitors spending time in jail for violating these rules, the issue seemed to be getting worse. It was around this time that we had Securus Technologies in the prison and setting up our brand new inmate call monitor system. The LBS software was going to do the job of several officers, allowing us to listen in on every minute of every call more intently.


Not a day after we started listening to the calls did we discover more inmates talking about using drugs in their cells or scoring more drugs from other inmates. It was one call in particular that would normally have slipped by that opened a can of worms that broke the case wide open.


One inmate was giving his visitor detailed instructions how to enter the jail, to the point it was very suspicious. The inmate was told to see a certain corrections officer, one who later was revealed to be corrupt and making more in letting people pass than he did on the job.